Returns information


Whilst we hope you will love your Frederic Graff product as much as we do, if your watch is unsuitable then you can return it for a refund. We accept unwanted returns on unworn watches up to 28 days after they are delivered as long as all the original packaging is retained and all protective packaging is intact.

To return a watch please contact our customer service for instructions.

We do recommend that the watch is returned to us via a recorded service as we cannot accept responsibility for parcels that are lost or damaged before they reach our office. Unfortunately, we do not refund any postage costs.

You must take reasonable care of goods that are in your possession. If the watch has been worn or protective packaging has been removed then your return will not be accepted.

For further details, please contact our customer service.

We do not offer an exchange service.

Refunds will be credited to the original payment method and may take up to 30 days to show on your account.

Please note that if you reside outside of the EU your purchase may be liable to import taxes and duties. If you return your item to us, we are unable to refund any of these charges. Please contact your local customs office for further details as they may be able to help advise further on this.